Privacy Policy
Last Updated: May 25, 2025
This Privacy Policy describes how PixelMesh ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at pixelmesh.digital and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a seminar, submit a form, or contact us. This may include:
Identity data: full name, username, or similar identifiers.
Contact data: email address, phone number, and mailing address.
Account credentials: passwords and authentication details stored in encrypted form.
Payment data: billing address and transaction references. Full payment card details are processed directly by our third-party payment processors and are not stored on our systems.
Communications: messages, feedback, and support requests you send to us.
1.2 Information Collected Automatically
When you use the Service, certain data is collected automatically through cookies, log files, and similar tracking technologies, including:
Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage data: pages viewed, features used, session duration, click paths, and referring URLs.
Cookie data: session identifiers, preference settings, and analytics markers. See Section 7 for more detail on cookies.
1.3 Information From Third Parties
We may receive information about you from third-party services such as social login providers, analytics platforms, or payment processors, subject to their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | To create and manage your account, process enrollments, and provide access to seminars and learning materials. |
| Payments | To process transactions and send related confirmations and receipts. |
| Communications | To send administrative notices, updates, and respond to your inquiries. |
| Marketing | To send promotional content about our services where you have given consent or where permitted by applicable law. You may opt out at any time. |
| Improvement | To analyse usage patterns, conduct research, and improve the functionality and content of the Service. |
| Security | To detect, prevent, and respond to fraud, abuse, and other harmful activities. |
| Legal compliance | To comply with applicable laws, regulations, and lawful requests from authorities. |
3. Legal Bases for Processing
We process your personal data only when we have a valid legal basis to do so. Depending on the context, this may include:
Contract performance: processing necessary to fulfil the agreement between you and us when you use the Service.
Legitimate interests: processing that serves our reasonable business interests, such as fraud prevention and service improvement, provided those interests are not overridden by your rights.
Consent: where you have given us clear, informed consent, such as for marketing communications.
Legal obligation: processing required to comply with a legal or regulatory requirement.
4. Sharing of Information
4.1 Service Providers
We share data with trusted third-party vendors who assist us in operating the Service, including hosting providers, payment processors, email delivery services, and analytics tools. These parties are contractually required to handle data only as directed by us and to maintain appropriate security standards.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
4.3 Legal Disclosure
We may disclose your information if required to do so by law or in response to valid legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of PixelMesh, our users, or others.
4.4 Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you, for analytics, research, or marketing purposes.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
The duration of your active account or ongoing relationship with us.
Legal, regulatory, tax, or accounting obligations that require us to keep records for a defined period.
The resolution of disputes or enforcement of our agreements.
When data is no longer needed, we securely delete or anonymise it.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (TLS), access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Cookies and Tracking Technologies
7.1 What We Use
We use cookies and similar technologies such as web beacons and local storage to operate the Service, remember your preferences, and collect usage data.
7.2 Types of Cookies
| Type | Purpose |
|---|---|
| Essential | Required for the Service to function. Cannot be disabled without affecting core functionality. |
| Functional | Remember your preferences and settings to provide a personalised experience. |
| Analytics | Collect anonymised data about how users interact with the Service to help us improve it. |
| Marketing | Used to deliver relevant communications and track the effectiveness of campaigns, with your consent. |
7.3 Your Choices
You can control cookies through your browser settings or through any consent management tool we provide. Disabling certain cookies may affect the functionality of the Service.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Access: the right to request a copy of the personal data we hold about you.
Correction: the right to request that inaccurate or incomplete data be corrected.
Deletion: the right to request that we delete your personal data, subject to certain legal exceptions.
Restriction: the right to request that we limit how we use your data in certain circumstances.
Portability: the right to receive your data in a structured, machine-readable format.
Objection: the right to object to processing based on legitimate interests or for direct marketing.
Withdrawal of consent: where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. International Data Transfers
Our Service is operated globally, and your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected data from a child, please contact us at [email protected].
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PixelMesh
1955 boulevard melon, Jonquière, QC, Canada
Email: [email protected]
Phone: +1 780 956 3851
Website: pixelmesh.digital