Refund Policy
Last updated: January 2, 2026
This Refund Policy describes the conditions under which PixelMesh ("we", "us", or "our") issues refunds for purchases made through pixelmesh.digital. By completing a purchase, you acknowledge that you have read and agree to this policy.
1. General Principles
We are committed to delivering high-quality online seminars and educational content. Because our services are delivered digitally and access is granted immediately upon payment, refunds are evaluated on a case-by-case basis in accordance with the terms outlined below.
2. Eligibility for Refunds
2.1 Eligible Circumstances
A refund request may be considered if one or more of the following conditions apply:
Technical failure: You were unable to access the purchased content due to a verified technical issue on our platform, and our support team was unable to resolve it within a reasonable timeframe.
Duplicate charge: Your payment method was charged more than once for the same purchase due to a processing error.
Cancelled event: A scheduled live seminar or session was cancelled by PixelMesh and no equivalent alternative was offered.
Request within eligibility window: Your refund request is submitted within 7 days of the original purchase date and the content has not been substantially accessed or completed.
2.2 Non-Eligible Circumstances
Refunds will not be issued in the following situations:
- The request is submitted more than 7 days after the purchase date.
- The course, seminar, or digital content has been accessed, downloaded, or substantially viewed.
- You changed your mind after purchase without a qualifying reason.
- You were unable to attend a live session due to personal scheduling conflicts or time zone differences.
- The purchase was made as part of a promotional offer, bundle, or discounted pricing arrangement where refund terms were explicitly excluded.
- A chargeback or payment dispute has already been initiated through your financial institution.
3. Refund Request Process
To submit a refund request, contact our support team at [email protected] with the following information:
| Required Information | Details |
|---|---|
| Full name | Name used at the time of purchase |
| Email address | Email associated with your account |
| Order or transaction reference | Found in your purchase confirmation email |
| Purchase date | Date the payment was processed |
| Reason for request | Clear description of the issue or circumstance |
We will acknowledge your request within 3 business days and communicate our decision within 7 business days of receiving all required information.
4. Refund Processing
Approved refunds are returned to the original payment method used at the time of purchase. Processing times vary depending on your financial institution but typically take between 5 and 14 business days to appear on your statement. We are not responsible for delays caused by third-party payment processors or banking institutions.
Refunds are issued in the same currency as the original transaction. PixelMesh does not cover currency conversion fees or exchange rate differences that may arise.
5. Partial Refunds
In certain circumstances, a partial refund may be offered at our discretion. This may apply when only a portion of the purchased content was affected by a qualifying issue, or when access was partially used prior to a verified technical failure. The amount of any partial refund will be communicated clearly before processing.
6. Subscription and Recurring Payments
If you have purchased access through a recurring subscription, the following applies:
You may cancel your subscription at any time. Cancellation prevents future charges but does not automatically trigger a refund for the current billing period. Refund requests for subscription charges are subject to the same eligibility criteria outlined in Section 2 of this policy.
To cancel a subscription, contact us at [email protected] or manage your subscription settings within your account.
7. Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Initiating a chargeback without first contacting us may result in the suspension of your account access while the dispute is under review. We reserve the right to contest chargebacks that do not meet the eligibility criteria set out in this policy.
8. Changes to This Policy
PixelMesh reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
9. Contact Us
If you have questions about this policy or wish to submit a refund request, please reach out through any of the following:
Email: [email protected]
Phone: +1 780 956 3851
Mailing address: 1955 Boulevard Melon, Jonquière, QC, Canada